Frequently Asked Questions
Quick answers to common questions about Hook & Nail’s services, scheduling, and process. If you don’t see your question here, please contact me directly for assistance.
Scheduling & Availability
What areas do you serve?
Hook & Nail proudly serves Metro Atlanta with typical availability within one week — often sooner for smaller projects.
For clients across the state of Georgia, appointments can usually be scheduled within one month, and occasionally within the same week depending on availability.
How far in advance should I schedule an appointment?
For Metro Atlanta, please allow up to one week for scheduling.
For statewide Georgia projects, allow up to one month of lead time.
Advance notice helps ensure your preferred dates and smooth project coordination.
Can I book a same-day or next-day appointment?
Same-day or next-day service is occasionally available for Metro Atlanta clients, depending on current bookings. Please reach out directly to check availability.
Do you work weekends or evenings?
Yes, weekend or evening appointments can sometimes be arranged with advance notice. Extended hours may include an additional service charge.
What if I need to reschedule or cancel my appointment?
Rescheduling is free with at least 24 hours’ notice.
Cancellations made within 24 hours of the appointment may incur a small fee to cover reserved time.
Services & Capabilities
What types of items can you hang besides artwork?
Beyond artwork, Hook & Nail installs:
Shelving, mirrors, whiteboards, platters, plates, and bowls; anti-tip furniture hardware; wall-mounted headboards; sconces; wall hooks; bathroom fixtures; decorative cabinetry, and more.
If it belongs on a wall, chances are — I can hang it.
Can you help design or plan my gallery wall layout?
Absolutely — layout and design guidance is part of the service. I can work from your photos, floor plan, or on-site to ensure a balanced, visually pleasing arrangement.
Do you mount TVs or heavy items?
I primarily specialize in artwork and decorative installations. TV mounting can occasionally be accommodated depending on wall structure and bracket type — please inquire for confirmation.
Can you hang items on brick, concrete, or tile walls?
Yes — I have the tools and hardware for secure installation on most surfaces, including drywall, plaster, brick, and concrete. Certain specialty surfaces may require additional hardware or prep.
Do you work in new construction or staged homes?
Yes. Hook & Nail regularly works in furnished homes, newly built properties, and staged environments for designers and real estate professionals.
Hardware & Materials
Do I need to provide hardware, or do you supply it?
Standard D-ring, hook, and nail hardware is included for items under 75 pounds.
For specialty items — such as heavy mirrors or pieces with custom cleating systems — please provide any manufacturer-supplied hardware when possible.
Custom or non-standard solutions can be arranged in advance and may include additional costs.
What kind of hanging hardware do you use?
I use professional-grade picture hanging systems designed for precision and durability, including steel hooks, wall anchors, and museum-grade D-rings when needed.
Can you provide specialized mounting systems (like French cleats or security hangers)?
Yes — specialty systems can be provided or installed upon request. Additional costs may apply depending on hardware type.
Payments & Pricing
When is payment due?
Payment is due upon completion of the installation.
If a follow-up visit is required, a daily rate will be calculated.
For large-scale or non-residential projects, an invoice will be issued with a specified due date.
What forms of payment do you accept?
Cash, major credit cards, and digital payments (such as Zelle, Venmo, or Square) are accepted. Invoicing is available for corporate and design clients.
Do you charge for estimates or consultations?
Estimates are free for most projects. Larger consultations requiring travel or extensive planning may include a small fee, which can be credited toward the project if booked.
Do you have a minimum service charge?
Yes, a minimum appointment charge applies to cover travel and setup time. The exact amount will be provided during your estimate.
On-Site Details
Do I need to be present during the installation?
For residential clients, it’s recommended but not required — as long as access and layout instructions are clear.
For commercial installs, an authorized representative should be on-site.
How long does a typical installation take?
Smaller residential installs (1–5 pieces) typically take under an hour. Larger or more complex projects (gallery walls, multiple rooms, corporate installations) may require several hours.
Do you clean up afterward?
Yes — all installation areas are left clean and tidy, with hardware packaging and dust removed.
Travel & Locations
Do you travel out of state?
Yes — out-of-state work is accepted with at least two weeks’ notice and subject to travel and lodging costs if applicable.
Do you offer recurring or multi-site services for designers or galleries?
Yes — ongoing and repeat service partnerships are welcome. I can coordinate with your schedule or client calendar as needed.
Artwork Handling
Do you handle valuable or fragile artwork?
Yes — with seven years of professional art-handling experience, all work is done with museum-level care. Proper gloves, tools, and supports are always used.
Can you assist with unpacking or repacking artwork?
Yes, I can assist with uncrating, unpacking, or safe repacking as part of an installation or removal service.
Communication
How quickly will I receive a response after submitting a request?
You’ll typically receive a response within 24 hours.
For urgent projects, you can also call or text directly for faster scheduling.
How do I request an estimate or book a project?
Simply click the “Request an Estimate” button to fill out a quick contact form.
Your request will be sent directly to Hook & Nail, and you’ll receive a response promptly to schedule your project.
Seasonal & Travel Considerations
Do you work during holidays or peak seasons?
Yes — appointments are available year-round, though scheduling may be limited during major holidays and gallery seasons. Booking in advance is recommended during these times.
Do weather conditions affect installations?
In rare cases (such as severe storms or unsafe travel conditions), appointments may be rescheduled for safety. Indoor installations are otherwise unaffected by weather.
Still Have Questions?
Reach out anytime; personalized guidance and fast response guaranteed.